Topic: Updated Rules for Out-of-State Visitors’ Travel and Lodging in Maine (Version 2.0)
Posted: July 2, 2020
Greetings from the Camden Maine Stay Inn!
Well, it’s about time. At long last, we have some good news to report on the subject of out-of-state visitors’ travel and lodging in Maine.
Connecticut, New Jersey and New York are Exempt from Quarantine and Testing Requirements
Yesterday, the Governor of Maine added three states with sizeable populations – Connecticut, New Jersey and New York – to the list of states whose residents are exempt from the quarantine and testing requirements that apply to out-of-state visitors who travel to Maine and stay in lodging establishments here. Residents of these states will join those of New Hampshire and Vermont in the exempt category. The basis for the exemption is that when adjusted for population, the prevalence of active COVID-19 cases in these five states is low and similar to that in Maine. The change in status of Connecticut, New Jersey and New York will be effective tomorrow, July 3.
Under the updated rules, visitors to Maine from out of state will continue to be divided into two groups based on where they live. Residents of the five exempt states – Connecticut, New Hampshire, New Jersey, New York and Vermont – will not be subject to the quarantine and testing requirements. All people who live any place else in the world will remain subject to these requirements.
Requirements for Visitors from Non-Exempt Places
As a reminder, out-of-state adult visitors to Maine from non-exempt places must meet each of the following requirements to be allowed to stay at a Maine lodging establishment:
- The person has not experienced or displayed, within the last 24 hours, any of the following symptoms of COVID-19: fever or chills; sore throat, cough, shortness of breath, or other respiratory symptoms; muscle aches or severe fatigue; or change in taste or smell.
- The person has not had close contact, within the last 14 days, with anyone who is confirmed to have COVID-19.
- Any other person in his or her care who is under the age of 18 or who is dependent on his or her care meets the criteria described in the first two bullet points.
- The person either –
- has received a negative test result for COVID-19 on a specimen taken no later than 72 hours prior to his or her arrival in Maine, consistent with Maine CDC guidance;
- will quarantine either (a) for 14 days upon his or her arrival in Maine, (b) for the duration of his or her stay if it is less than 14 days, or (c) until he or she receives a negative test result for COVID-19 consistent with Maine CDC guidance; or
- has completed a 14-day quarantine in Maine prior to his or her stay.
- The person agrees to do his or her part to keep Maine healthy by following recommended safety measures to protect his or her health and the health of others. At our Inn, we require that our guests, regardless of where they reside, comply with all of the following measures:
- The person wears a face covering whenever he or she enters, moves about or exits the Inn.
- The person maintains social distancing at the Inn by keeping a distance of at least 6 feet between himself or herself and all persons who are not in his or her traveling party.
- The person washes his or her hands with soap and water for at least 20 seconds or uses hand sanitizer on a frequent, regular basis throughout his or her stay at the Inn.
In addition, non-exempt visitors to Maine must provide to the lodging establishments where they intend to stay a signed certificate of compliance in which they certify and agree as to each of the substantive matters described in this section.
Where to Test
As we noted before, non-exempt visitors are urged to “know before they go” by getting tested and receiving their test results before they travel to Maine. Websites like get-tested-covid19.org show local testing options that are available nationwide. Alternatively, non-exempt visitors may be tested upon arriving in Maine, though they must quarantine while awaiting their test results. While in quarantine, they must not have contact with a lodging establishment’s staff and other guests, must avoid dining rooms and instead get their meals through room service, must not use shared facilities, and must not visit businesses, restaurants and other public spaces in Maine.
The Maine state government will continue to evaluate epidemiological data and healthcare capacity and readiness in Maine and other states. Depending on its findings, the government might exempt the residents of other states from the quarantine and testing requirements, or it could take action to reimpose travel and lodging restrictions on any or all out-of-state visitors to Maine.
A Good Result
For now, though, we will focus on this welcome news for our Inn and the rest of Maine’s lodging industry. At the Inn, we operated at a tiny fraction of our normal occupancy during June, and July isn’t looking much better. From what we have heard, our experience has been no different than that of most, if not all, other lodging establishment in Maine. We hope that with this change, folks from Connecticut, New Hampshire, New Jersey, New York and Vermont, together with our fellow Mainers, will be encouraged to travel to Camden and experience the natural beauty, history, traditions and culture of Midcoast Maine. We will be here, and we hope you will too.
~ Janis and Peter Kesser
Topic: Enhanced Health and Safety Measures in Response to COVID-19
Posted: June 30, 2020
Greetings from the Camden Maine Stay Inn!
We hope you are safe, healthy and well on your way to enjoying the summer of 2020. It is, without a doubt, unlike any other summer in our lifetimes. As we have said previously, we encourage everyone to remain cautious, diligent and patient as we try to emerge from the COVID-19 pandemic. Our lives and livelihoods are dependent on everyone continuing to do his or her part to promote public health and to prevent the further spread of COVID-19.
We are writing today to provide you with information about the enhanced health and safety measures we have taken to protect our guests, staff, suppliers and all other persons who come into contact with the Inn. We, of course, want you to enjoy yourself during your stay at our Inn. At the same time, given the circumstances of life in a COVID-19 world, it behooves and benefits everyone to take a serious approach to public health and safety.
Our Commitment to Health and Safety
We value, first and foremost, the health and safety of all persons who engage in any way with the Inn. Health and safety come before anything and everything else. With this mindset, we intend to comply with all applicable health and safety legal requirements and to implement best practices recognized in the lodging industry for the protection of public health and the prevention of COVID-19. We recognize and have taken into account the rules and guidelines issued by the following governmental authorities and lodging industry associations:
United States Centers for Disease Control and Prevention
Maine Center for Disease Control & Prevention
Maine Department of Economic & Community Development
American Hotel & Lodging Association – Safe Stay™ Program
Association of Lodging Professionals – Stay Safer, Safe Travels™ Program
Select Registry – Stay Safe, Stay Select™ Program
HospitalityMaine – Maine Lodging Promise™
Health and Safety Measures
We have set forth below the health and safety measures that we have developed and implemented in response to the COVID-19 pandemic. We have separated the measures into five categories relating to guests, staff, facilities, operations and COVID-19 cases. While they are treated separately here, it is important to understand that every measure is an essential part of an integrated, holistic approach to promoting public health and COVID-19 prevention.
- We will send notices to our guests before their arrival advising them of our commitment to health and safety, the measures we have taken to protect public health and prevent COVID-19, and the health and safety requirements that they must meet in order to stay at the Inn.
- Guests must meet BOTH of the following personal health requirements established by the Maine state government:
- The guest must not have experienced or displayed, within 24 hours before check-in, any of the following symptoms of COVID-19: fever or chills; sore throat, cough, shortness of breath, or other respiratory symptoms; muscle aches or severe fatigue; or change in taste or smell.
- The guest must not have had close contact, within 14 days before check-in, with anyone who, to his or her knowledge, is confirmed to have COVID-19.
- Adult guests who live anywhere except Maine, New Hampshire and Vermont must meet ONE of the following COVID-19 prevention requirements established by the Maine state government:
- The guest has received a negative test result for COVID-19 on a specimen taken no later than 72 hours prior to his or her arrival in Maine, consistent with Maine CDC guidance.
- The guest will quarantine either (a) for 14 days upon his or her arrival in Maine, (b) for the duration of the guest’s stay if it is less than 14 days, or (c) until he or she receives a negative test result for COVID-19 consistent with Maine CDC guidance.
- The guest already has completed a 14-day quarantine in Maine prior to his or her stay.
Residents of Maine, New Hampshire and Vermont are exempt from these testing and quarantine requirements.
- Guests must adhere to EACH of the following safety measures to protect their health and the health of other persons:
- The guest must wear a face covering when entering, moving about or exiting the Inn.
- The guest must maintain social distancing at the Inn by keeping a distance of at least 6 feet from any person who is not in his or her traveling party.
- The guest must wash his or her hands with soap and water for at least 20 seconds and/or use hand sanitizer on a frequent, regular basis.
- Guests must complete, sign and submit to the Inn, before or at check-in, a certificate of compliance stating that they have complied and will comply with each of the requirements set forth in the three preceding bullet points.
- We have educated and trained our staff regarding the health and safety measures we have adopted to protect public health and prevent COVID-19. We will continue to reinforce their health and safety education and training on a regular basis.
- Our staff will be mindful of their personal health on a continuous basis. We also will conduct wellness checks of our staff at the beginning of each workday. The wellness checks include inquiring whether the staff person is currently experiencing or displaying any symptom of COVID-19 and obtaining a reading of the person’s body temperature. Any staff person with a COVID-19 symptom, including a confirmed body temperature of 100.4°F or above, must remain at or return to his or her home and undergo quarantine and will not be allowed to return to work at the Inn until he or she has been symptom-free for at least three days without medication.
- If any of our staff notices a coworker, guest or other person at the Inn exhibiting any symptom of COVID-19, he or she is required to immediately contact a manager.
- Our staff will wear face coverings when they are in the Inn, especially when they interact with guests and deal with food and beverages. We will provide our staff with training on the proper ways to wear, remove and dispose of their face coverings.
- Our staff will maintain social distancing by keeping a distance of at least 6 feet from guests and other persons, not gathering in groups, and staying out of crowded places, in each case both inside and outside of the Inn.
- Our staff will wash their hands with soap and water for at least 20 seconds, or if soap and water are not available, will apply hand sanitizer to their hands and rub them together until they feel dry, at appropriate times during the workday. Such times include before and after work; before and after preparing, handling and serving food and beverages; before and after cleaning and disinfecting rooms in the Inn; after accepting anything from a guest such as an ID, credit card, cash or key; after eating, drinking or smoking; after sneezing, coughing or touching the face; and after using the restroom.
- To the extent possible, our staff will wear disposable gloves when they are engaged in cleaning and disinfecting activities in the Inn. We will provide our staff with training on the proper ways to wear, remove and dispose of their gloves.
- Our staff will have limited interactions with suppliers, mail carriers, delivery persons and other persons from off premises who come to the Inn. As warranted, they will remind such persons of the Inn’s health and safety measures, particularly as to wearing a face covering and maintaining social distancing. Our staff will follow touchless practices when receiving packages and other items delivered to the Inn.
- Our staff will take breaks and eat meals in the owners’ quarters or outside of the Inn.
- To the extent possible, our staff will cover their sneezes and coughs with a tissue or flexed elbow. Our staff will try not to touch their faces without previously washing or sanitizing their hands and will wash or sanitize their hands after any such touching.
- We have placed health and hygiene reminders in important areas around the Inn, including the entrances, guest rooms, high-traffic common areas, laundry room and supply room. These reminders address relevant topics such as washing hands, using hand sanitizer, wearing face coverings, maintaining social distancing, and other ways to avoid COVID-19 infection.
- We have placed hand sanitizer – with at least 70% alcohol content – and disinfecting wipes at key places around the Inn, including the entrances, guest rooms, high-traffic common areas, laundry room and supply room. In the guest rooms, there are both room-sized and individual-sized bottles of hand sanitizer. We encourage guests to take the individual bottles of hand sanitizer with them whenever they leave the Inn, including when they check out.
- We will put disposable face coverings in the guest rooms and will have more face coverings available in the kitchen. We also will put small paper bags in the guest rooms so that guests can place their face coverings in the bags when they are not wearing them.
- Upon request, we will provide guests with disposable nylon gloves. The wearing of gloves is viewed as a supplement to the preferable methods of washing hands with soap and water and using hand sanitizer on a frequent, regular basis.
- We have removed magazines, booklets, decorative pillows and other non-essential, high-touch items from the guest rooms and common rooms in the Inn. These items remain available to guests upon request.
- We have revamped our guest check-in, check-out and payment processes to make them contactless.
- While our staff remains willing to assist guests in taking their luggage to their rooms, we have instructed them to minimize their contact with guests’ personal belongings.
- We will disinfect the keys to guest rooms between guest stays and leave them in the rooms.
- We have modified our coffee and tea service in the morning before breakfast and in the afternoon by requesting that guests not pour their beverages and, instead, have our staff, if they are present, pour the beverages for them. We have placed hand sanitizer nearby for use by all persons, whether staff or guest, before pouring the beverages.
- At breakfast, we will seat guests in ways that ensure social distancing. Guests also will have the option to eat breakfast in their rooms, which we will deliver and pick up using a no-contact method.
- We will not fully set dining tables before guests arrive for breakfast. Certain items – such as dishes, glasses, mugs, napkins and condiment containers – will be delivered to the tables only after the guests are seated.
- If guests wish to order take-out lunch or dinner from a local restaurant, we will provide them with the accommodations to eat their meals in either our dining areas or their guest rooms, as they wish.
- We will individually wrap the cookies and other baked goods that we serve to our guests in the kitchen during the afternoon and evening. We have placed hand sanitizer nearby for use by guests before they take a baked good.
- We will discuss with guests the nature and frequency of housekeeping they desire for their guest rooms. We will not enter guest rooms without permission, except for agreed-upon housekeeping, to comply with health and safety measures, or in exigent situations.
- To the extent possible, when cleaning a room, we will open its windows to increase air circulation.
- We have enhanced our normal cleaning procedures to increase their frequency and to include disinfectants approved for use against COVID-19. In particular, we will clean and disinfect high-traffic common areas and high-touch surfaces on a frequent, regular basis. High-touch surfaces include stair handrails; room locks and keys; door knobs and drawer pulls; light and lamp switches; heat pump controls, thermostats and fan pulls; window latches and curtain pulls; TVs and TV remotes; alarm clocks; charging stations; counters, sinks and faucets; toilet seats and handles and toilet paper holders; clothing hangers and luggage racks; trash cans; refrigerators, freezers, ovens and stoves; dining tables and chairs; condiment containers; appliances, utensils, tools and equipment; desks, computers and telephones; kiosk screens; and hand sanitizer dispensers.
- After cleaning, we will not enter guest rooms between guest stays except to ensure their readiness for the next guests, to comply with health and safety measures, or in exigent situations.
- To the extent possible, we will leave guest rooms empty for at least one day before and after cleaning and will open their doors and windows to improve ventilation.
- To the extent possible, we will limit the sharing of appliances, utensils, tools and equipment among our staff.
- With regard to laundry activities, we will place used bed linens, bathroom towels and mats, and other washable items in laundry bags and carry them from the guest rooms to our laundry room; wash the laundry, including reusable face coverings, on the highest recommended temperature setting; and ensure that the laundry is completely dry before returning it to service.
- We will increase the frequency of cleaning heat pump air filters to enhance air circulation.
- We will respond swiftly to any presumed or confirmed case of COVID-19, including reporting it to the local health authorities. We will endeavor to protect the confidentiality of any person suspected of being infected with COVID-19 as required by applicable law.
- In the event of a presumed or confirmed case of COVID-19, the affected guest room will be removed from service and quarantined for at least 24 hours and will undergo an enhanced cleaning and disinfecting utilizing EPA-approved products before it is placed back in service.
- For contact tracing purposes, we will maintain a record of our staff who have direct interaction with each guest.
In 1789, Benjamin Franklin wrote in a letter to Jean-Baptiste LeRoy, a prominent French physicist, that there are only two certainties in the world: death and taxes. In 2020, we believe one more certainty can be added to this list. COVID-19 will be with us much longer than we want or expect, unless all of us are willing to make a concerted effort to curb the outbreak.
That disciplined, we’re-all-in-this-together attitude underscores the common-sense health and safety measures we have adopted here at the Inn. By following through on these measures, we can do our part to turn things around. But we can’t succeed without your willing involvement and active participation. Everyone has to put forth the extra effort for us to have a credible chance of success. And with a collective effort, a visit to our Inn will be now and in the future, as it always been in the past, an occasion for rest, relaxation, joy and happiness. Let’s make it happen . . . together.
~ Janis and Peter Kesser
Topic: New, Updated Rules for Travel by Out-of-State Visitors to Maine (Version 1.0)
Posted: June 12, 2020
Greetings from the Camden Maine Stay Inn!
We hope that this message finds you healthy and happy and that you are enjoying the warmer summer weather and the freedoms associated with the reopening of the places where you live in the wake of the COVID-19 pandemic. We wish you, your families, and your friends the absolute best as everyone tries to regain some semblance of a normal life. At the same time, we encourage everyone to be patient, safe and vigilant as you go about your daily lives to guard against a resurgence of the pandemic.
We are writing today to provide you with a summary of the state of Maine’s new, updated rules pertaining to travel by out-of-state visitors to Maine. As a reminder, there are no restrictions on in-state travel by Maine residents.
Travel by Out-of-State Visitors to Maine
Earlier this week, the Governor of Maine issued her long-awaited “Keep Maine Healthy” plan. The plan imposes certain requirements on out-of-state visitors entering Maine. The plan’s objective is to protect the health of Maine residents and out-of-state visitors alike by reducing the COVID-19 risks associated with travel.
Three Fundamental Principles
There are three fundamental principles of the Keep Maine Healthy plan that are the cornerstones of its multi-layered approach to public health protection and COVID-19 prevention:
- COVID-19 Testing and Certification. Most out-of-state visitors, as an alternative to the existing 14-day quarantine requirement, instead may certify that they have received a recent negative COVID-19 test result. As an aside, Maine at present is one of only two states in the U.S. (the other being Alaska) that has adopted a testing feature as part of its regulation of travel by out-of-staters.
- Screening for COVID-19 Symptoms. The state will increase symptom checks at places in Maine where visitors tend to go and congregate.
- Local Protection and Prevention. The state will support local community efforts to promote public health and prevent COVID-19 infection.
COVID-19 Testing and Certification as Alternative to Quarantine
Without a doubt, the most relevant, yet controversial, component of the plan is the first provision requiring COVID-19 testing and certification for most out-of-state visitors as an alternative to the 14-day quarantine requirement. This provision has generated considerable consternation both within the Maine lodging industry and among persons from outside Maine who wish to travel here.
The plan initially divides persons who do not reside in Maine into two groups based on where they live. Residents of New Hampshire and Vermont are in one group, and all people who live anywhere else in the world are in the other group.
Effective as of June 12, residents of New Hampshire and Vermont are exempt from the 14-day quarantine and testing requirements altogether. The rationale for this exemption is that when adjusted for population, the prevalence of active COVID-19 cases in New Hampshire and Vermont is low and similar to that in Maine. The government of Maine will continue to evaluate possible additional exemptions based on trends in other states.
Now, for the crux of the matter: Effective as of June 26, adult visitors to Maine from anywhere other than New Hampshire and Vermont who obtain a negative result from a valid test for COVID-19 on a specimen taken within 72 hours before entering Maine may forgo the 14-day quarantine upon their arrival in Maine.
The testing requirement applies to adults who are over 18 years of age. Children who are 18 years of age or younger and are traveling with an adult are exempt from the testing requirement.
To qualify as a valid COVID-19 test, the state of Maine requires that the test be a “viral” or “PCR” test. A viral/PCR test determines whether a person has a current COVID-19 infection and typically is performed on respiratory specimens such as nasal swabs or throat swabs. An “antibody” test, which determines whether a person had a previous COVID-19 infection, currently is not acceptable to the state of Maine.
Regulated visitors are strongly urged to “know before they go” by getting tested and receiving their test results before traveling to or entering Maine. Websites like get-tested-covid19.org show local testing options available nationwide. Alternatively, regulated visitors may be tested upon arriving in Maine, but they must quarantine while awaiting the results. While waiting for their test results, they may quarantine in a lodging establishment, provided that they not have contact with staff and guests, avoid dining rooms and instead get their meals through room service, not use shared facilities, and not visit businesses, restaurants and other public spaces in Maine.
In addition to being tested, regulated visitors must complete, sign and submit a certificate of compliance before or upon arriving at a Maine lodging establishment to be allowed to check-in there. In the compliance certificate, regulated visitors must state that –
- they have not experienced or displayed, within the last 24 hours, certain symptoms of COVID-19;
- they have not had close contact, within the last 14 days, with anyone who is confirmed to have COVID-19;
- all persons in their care who are under the age of 18 or who are dependent on their care meet the criteria described in the first two bullet points;
- they either (a) have received a negative test result for COVID-19 on a specimen taken no later than 72 hours before entering Maine, (b) will quarantine in Maine for 14 days, or (c) have already completed a 14-day quarantine in Maine; and
- they agree to do their part to keep Maine healthy by following recommended safety measures to protect themselves and others.
Lodging establishments are required to retain the compliance certificates for 30 days. Regulated visitors also may be asked to furnish proof of the negative test result upon request.
Visitors to Maine often stay in more than one place during their trips. Once regulated visitors either have received a negative COVID-19 test result or have quarantined for 14 days, they do not need to repeat the test when, for example, they check into a second or third Maine lodging establishment. They simply may submit the compliance certificate at each subsequent lodging establishment.
Screening for COVID-19 Symptoms
As the second component of the plan, the state of Maine will encourage symptom checks through state and local systems as well as the private sector. The state will have personnel ask visitors in high-traffic places in tourist destinations – such as visitor centers and beach parking lots – whether they have COVID-19 symptoms and offer them advice on staying well. The state also will place signs at key sites – such as major roadways entering Maine, state parks and state ferries – instructing people to stay home or seek medical care if they have COVID-19 symptoms. High-density businesses – such as museums and retail stores – will be encouraged to use symptom checks as well.
Support of Local Public Health Protection and COVID-19 Prevention Efforts
The third and final component of the plan is that the state of Maine will incentivize local communities to develop and implement their own public health protection and COVID-19 prevention plans by reimbursing the costs of public health education and prevention activities. The theory for providing state financial support of local activities is that municipalities, with their local knowledge of local issues, have a better grasp of the specific actions to be taken to improve public health and prevent COVID-19 infections.
As it has done throughout the reopening process, the Maine Center for Disease Control & Prevention will continue to monitor epidemiological data (including case trends, hospitalization rates, and reports of COVID-like symptoms) and healthcare readiness and capacity. If a review of these metrics, in their totality and in context, finds evidence of a concerning increase in COVID-19 cases, the state may take action to limit the harm and protect Maine people. Such action could include re-imposing travel and lodging restrictions on out-of-state visitors to Maine.
We like to boil complex issues down to their core elements. The overriding goal of the Keep Maine Healthy plan is “safe travel” – an objective that likely is as hard to achieve as it is easy to say. We recognize that in reopening Maine from the COVID-19 pandemic there will be no perfect solution that completely addresses every concern and satisfies every constituency. The Governor and other leaders of Maine’s state government stand firmly behind the plan, and no one can reasonably doubt their intentions. At the same time, numerous thoughtful voices within Maine’s business community, including the lodging industry, have spoken out in opposition to the plan. In particular, the efficacy and practicality of the testing-and-certification component of the plan are the subject of much spirited debate. After carefully considering the pros and cons of the plan, our view simply is that this is the plan we have, for better or worse. We fully intend to try to make the best of this difficult situation by complying, and encouraging our guests to comply, with the plan.
As we move forward through 2020, we hope that leisure travel will once again be an important part of your summer and fall activities. It undoubtedly will be more difficult for out-of-staters to visit Maine than it has been in the past and than it will be for them to travel elsewhere. We can only hope that the allure of Maine’s glorious natural beauty and inherent peace and tranquility, as well as the relative health and safety of this place, will prevail over these difficulties when you decide whether and where to travel. We can assure you that a Maine vacation experience will be well worth the effort.
~ Janis and Peter Kesser
Topics: Lodging Requirements in Maine; Enhanced Health and Safety Protocols; and Policy Changes
Posted: May 19, 2020
Greetings from the Camden Maine Stay Inn!
We hope you are doing well, and more importantly, feeling well these days. Hopefully you, your families and your friends have been spared the worst of the COVID-19 pandemic.
What’s Happening in Maine
Here in Maine, as you might expect, things have been fairly quiet during the past few months. Given our sparse population in Maine, particularly in rural areas like Camden, we have not experienced the heavier burdens of the pandemic.
Maine continues to be under a “safer-at-home” order from our Governor. However, the Governor recently has begun putting in place measures for a cautious, gradual reopening of the state’s economy, including the lodging industry. Some would argue that the Governor is being too restrictive, but we understand and empathize with her desire to protect the health of both Maine residents and our guests from away, and in this way, to ensure the future, long-term viability of the state’s economy.
Lodging Requirements in Maine
Within this general framework, the current rules pertaining to Maine’s lodging industry are as follows:
- May – All lodging establishments are closed except to essential services workers and vulnerable populations (e.g., homeless persons and abuse victims). The same restrictions were in effect in April as well.
- June – Lodging establishments will be able to reopen, but their guests can be only (a) Maine residents and (b) out-of-staters who have been in quarantine for 14 days after they have entered Maine and before they check into a Maine lodging establishment. Practically speaking, the quarantine requirement makes it all but impossible for non-Mainers to visit the state in June.
- July and Beyond – At present, the same rules that are in effect in June, including the 14-day quarantine requirement, ostensibly will apply during July and subsequent months. However, there is a relatively good possibility that the Governor will relax or replace the quarantine requirement in due course. The drivers for whether and when this change will occur likely will be the relevant public health statistics (such as testing results, infections, hospitalizations and mortality), the actions taken by Maine’s neighboring states, legal challenges and public pressure. We will promptly update you if and when the lodging rules for July and beyond are changed in any meaningful way.
What We’re Doing
During the past few months, we have continued to work on improving the Inn in several ways. We totally overhauled and updated our website – camdenmainestay.com – to make it more approachable and easier to use, to include more information about the Inn and the many wonderful things there are to see and do in our area, and to show you through photos the captivating beauty of the Inn and our surroundings. We also have finished virtually all of our off-season renovation projects, including updates to several guest rooms, and now are devoting much attention to our beautiful, spacious lawn and gardens.
More importantly, in response to the COVID-19 pandemic, we are laser-focused on identifying and implementing the public health requirements and best practices applicable to our property, staff, guests, vendors and operations. Our goal is to take all necessary and appropriate actions to preserve the health and safety of everyone who comes into contact with our Inn. The cleanliness of the Inn always has been a source of pride for us and satisfaction for our guests. We now are taking the Inn’s cleanliness to an entirely new level.
In addition, with our guests first and foremost in mind, we have made the following changes to our reservation modification and cancellation policies:
- Modifying a Reservation to Reschedule a Stay in 2020 – If you want to modify a reservation to reschedule your stay at our Inn during 2020, you may do so as many times as you want, whenever you wish, and without any penalty, provided that your rescheduled stay begins within one year after the start date of your original stay.
- Cancelling a Reservation for a Stay in 2020 – If you want to cancel a reservation made directly with us for a stay at our Inn during 2020, regardless of when in 2020 your stay was to have been or when you cancel the reservation, we will refund 100% of your deposit, will not charge you for the remaining balance of the reservation, and will not impose any cancellation fee.
We hope you will view these policy changes as being flexible and guest-friendly and as demonstrating our unyielding commitment to make your stay at our Inn as easy and enjoyable as possible. In the unfortunate event that you decide to cancel a reservation, we hope you will want to stay with us at some point in the future whenever you deem a trip to Maine to be right for you.
Till We See You Next
We are anxious to begin the 2020 vacation season. Undoubtedly, it will be unlike any vacation season that has come before. We have buckled our belts and are ready for the ride.
As we all know, the pandemic has forced upon everyone an all-encompassing new normal. After all, who would have ever thought at the start of the year that a personal conversation, going to the store or a movie, eating a restaurant meal, taking a trip, or even a simple handshake would be fraught with such overriding health concerns? As a certain Nobel Prize winner in Literature once wrote, “The times – they are a-changin’.”
It is within this strange context that we will strive to provide you with the same wonderful B&B experience that is the Inn’s tradition and hallmark. At the same time, we are committed to taking new, advanced health and safety precautions in order to provide you and everyone else with not only a safe, sanitary environment but also peace of mind.
We look forward to seeing you whenever it’s right for you. In the meantime, please take care and stay well.
~ Janis and Peter Kesser